Cockpit- and cabin crew are an important and valuable asset for any airline. At Skybeds we understand the need to take good care of your company representatives while away from home. In a safety focussed industry like aviation it is crucial that all crew can commence their duty well rested and is compliant with union agreements and international working time legislation. The crew hotel accommodation plays and integrate role in the quality and comfort of the required rest.
Read more...
We have studied the hotel procurement process and can conclude many airlines go trough an annual or bi-annual procurement cycle. This time consuming, but important process generally has a profound effect on profit and loss statement of an airline.
At Skybeds we believe our procurement specialists bring a solid experience from the aviation and travel industry with track records in procurement, airline and hotel operations and risk management. We can assist you in reducing your procurement overhead cost and negotiate more favourable rates and conditions.
Crew accommodation services
Requirement analysis
Explore, advise and agree on the requirements for selecting a suitable crew hotel. The requirements, or Terms of Reference as we call it, completely depend on the airline policies and objectives as well as the agreements with unions and/or crew representatives.
Read more...
It forms the crucial basis for the next steps in the procurement process, allowing the airline and procurement team to measure the success on achieving the objectives and requirements. Generally this document is drafted and agreed upon by all stakeholders involved in the crew accommodation sourcing process.
Auditing of current crew accommodation(s)
The current crew hotel agreement at a particular destination will be systematically examined against the airline’s requirements. All contracted services by the airline are checked against the actual situation in the hotel and any finding(s) will be documented and reported.
Read more...
All rates, facilities and services are benchmarked against other similar and suitable crew hotels at the same destination and you will receive a detailed compliance score with regards to the existing requirements.
Market analyses
In this phase a particular destination will be analysed. Amongst many variables we will study trends, supply and demand, occupancy variables and the development of room rates.
Read more...
Skybeds will map the requirements, including weight factors, against a large selection of potentially suitable crew hotels at a destination.
Based on the outcome we will shortlist the most suitable hotels and issue a request for information (RFI).
To support this process Skybeds holds an extensive database of crew hotels including all thinkable variables. From the Wi-Fi performance and speed to the average light and sound levels in a hotel room during daytime.
Site inspections
We take pride in visiting every prospective hotel in person. It has been proven that a personal site-inspection produces more successful results for both parties and establishes stronger and longer lasting partnerships.
Read more...
During the site inspection all services, facilities, safety and security items will be inspected and recorded. Airline crew requirements often differ from those of the regular hotel guest and therefore we pay special attention to environmental factors that potentially have an effect on the quality of the rest. Our specialized equipment will analyse sound, temperature, light and humidity in the hotel room.
Negotiations
In the negotiation phase we can assist and represent your airline to obtain the best possible crew accommodation contract. Our procurement specialists have decades of negotiation experience in the aviation and travel industry.
Read more...
They are capable of looking at a negotiation from multiple angles to ensure that besides a competitive rate also elements like for example F&B discount and flexible terms and conditions are ensured.
Hotel staff training
In modern crew hotels the level of service towards your airline crew often depends on the professional knowledge and experience of the hotel employees. We will train and familiarize the hotel staff with your airline’s specific procedures and requirements.
Read more...
At Skybeds we believe that hotel staff training is an essential management tool, with many benefits, such as a reduced familiarization time and increased service levels. This will eventually lead to a superior hotel service towards airline crews that we represent.
