In the highly dynamic environment of aviation airlines are occasionally confronted with an irregular or disturbed flight operation. Superior customer service can offset the inconvenience caused for your passengers. Our distressed passenger service enables the airlines to enhance their customer service levels and turn the passengers experience into a positive one.
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We strongly believe in the service recovery paradox (SRP) concept. This is a situation in which a customer thinks more highly of a company after the company has corrected a problem with their service, compared to how he or she would regard the company if non-faulty service had been provided
